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Trade-in FAQ

Trading-in is easy at Simply find the game(s) you wish to trade in on our website and click the trade-in button. A pop-up box will then appear asking whether the game is complete choose the appropriate description (Complete, Scratched Disc (not deep) then the game will be added to the orange trade-in basket.

(Please note that we do not accept games without boxes or original artwork, printed out sleeves.  Please check before sending to avoid any additional charges) 

Once you have completed your trade-in please use the checkout as normal and despatch your trade-ins to our trade-in processing department along with a copy of the quote given or a written note of the quote number and your email address.

Send your goods to:

Trade Quote [Your Quote number]

47 Castle Street
CT16 1PT

Until they are received the trade-in will be shown as pending on your account and no credit can be spent. The game(s) condition will be verified and they will then be tested before being credited to your account.

Terms & Conditions of trade-in

  1. Quotes are valid for 14 days.
  2. Only UK Pal versions of games can be traded-in. Imports will be reduced in value or returned at the senders own expense.
  3. Disc based games can only be traded in their original cases.
  4. No PC games etc will be accepted as trade-ins.
  5. £1.50 will be deducted from any trade-in values if the processor decides the disc needs to be repaired to meet Gamebase’s standards for sale.
  6. Faulty discs will not be accepted and returned at the customer’s request at their own expense.
  7. You are strongly advised to obtain free proof of postage from your post office before shipping.
  8. Only 1 copy of any title can be trade-in by each customer.
  9. The Pre owned processors decisions regarding trade-in game(s) condition are final. If you object the games can be sent back to you at your own expense.
  10. If any adjustments are made to your quote you will be informed and have up to 7 days to either accept the new quote or request your games be dispatched back to you (at your expense)
  11. You must be aged 16 up to trade-in with us online.
  12. None UK customers cannot trade-in, please contact customer services for details.